Shipping & Returns

 

Shipping Information

Ruban noir seeks excellence both in logistics matters and product quality. Our designer’s efforts are aimed at giving you full satisfaction. Shipping is operated by reliable providers.

Ruban noir does everything possible to ensure the conformity of products with your order; if, for any reason, a product does not meet your expectations, Ruban noir will promptly and efficiently deal with its replacement or free return.

All questions relating to delivery, non-conforming product or your decision to cancel your order, will be directed to the Customer Service Department (Email: service-client@rubannoir.paris). You will receive an answer within 24 hours.

 

Easy Returns & Exchanges

Delivery is carried out in accordance with your instructions in the “shipping” section.

Shipping in Metropolitan France and Europe is free.

In other areas, shipping is free for orders over 1 000 €; otherwise, a flat rate of 70 € is applicable.

In Metropolitan France, orders will be delivered within 2 to 4 working days. In most of other areas, delivery will take an average of 5 working days.

Ruban noir will confirm your order by email immediately after the order is completed.

If a delay longer than the above commitments would happen due to a temporary inventory shortage, you will be immediately informed; in this case, you will have the option to cancel your order; you will then be refunded within 5 days.