Terms & Conditions of Sale

These General Terms and Conditions of Sale govern the sale of products offered on the San Blas Lingerie SAS Website (hereinafter the "Website"). They are accessible at any time on the Website. The Customer (as defined below) must declare having read them and understood them at the time of registering any order.

Consequently, the act of placing an order implies full and unreserved adherence by the Customer to these General Terms and Conditions of Sale.

French practices and laws in force regarding distance selling apply in default of any of the conditions. The possible cancellation of one of the clauses of the General Terms and Conditions of Sale shall not invalidate the General Terms and Conditions of Sale as a whole; only the cancelled clause shall be deemed not written and shall lose its effect.

  1. Subject

    The general conditions of sale described below detail the rights and obligations of San Blas Lingerie Sas, 115, rue Saint Dominique, 75007- Paris, registered in the Paris Trade Register under the number R. C. S. 814,628,244 (hereinafter the "Company") and its customers, natural persons who are not merchants and over 18 years of age, exclusively (hereinafter the "Customer (s)", in connection with the sale of products appearing in the Company's catalogue and marketed under the brand name Ruban noir. Any sale made by the Company implies the unconditional acceptance by the Customer of these terms and conditions of sale. The Company will make every effort to ensure access to the Site 24/24, but cannot be held responsible for any problem, malfunction of the Site that would prevent access to the Site.
     

  2. Product Overview

    The characteristics of the products offered for sale are presented in the "Shop" section of the Site. The photographs do not enter the contractual field. The directors of the Company cannot be held liable if errors are made. All the texts and images presented on the Company's Website are reserved for the whole world under copyright and industrial property rights.
     

  3. Availability of products

    The products are intended for sale and will be delivered within the limit of available stocks. Only the products appearing on the Site on the day of its consultation by the Customer are offered for sale.

    On placing the order, the availability of the ordered product will be confirmed by the Company.

    In case of unavailability of a product due to a change in the stock, the Company will inform the Customer as soon as possible by email and will indicate, if applicable, the estimated waiting time for the delivery of the product. In accordance with the provisions of the Consumer Code, the Customer may either confirm the order or request the refund of the product at the invoice price.

    Delivery costs will be refunded to the Customer if the latter confirms the cancellation of the entire order. Delivery charges will be borne by the Customer if the latter confirms the delivery of one or more available products that are part of the same order.
     

  4. Product Pricing

    The "Shop" section of the Site will indicate prices in euros, all taxes included, excluding shipping costs. The amount of VAT will be specified when the Customer selects a product and delivery charges appear on the screen at the end of the Customer's selection of the various products.

    In the event of an order to a country other than Metropolitan France, the Customer will be the importer of the product(s) concerned. For all products shipped outside the European Union and the French Overseas Departments and Territories, the price will be calculated without tax automatically. Customs duties, other local taxes, import duties or state taxes will be potentially payable. These rights and sums are not within the purview of the Company. They are the responsibility of the Customer and who has the responsibility of both the declarations and payments to the competent authorities and bodies of the country concerned.

    The Company reserves the right to modify its prices at any time, particularly in the event of a change in taxes applicable to sales, such as the VAT rate. The ordered products will be invoiced at the price in effect when the order is registered.
     

  5. Ordering

    In order to place an order, the Customer must fill out a registration form and in particular enter the information necessary for identification:
    Valid email address
    - Personal data required to process invoices and deliver orders.


    A Customer who wishes to place an order will select the product(s) of choice by clicking "Add to cart" and "size".
    The Customer then validates the order by opening the "Checkout" and "Order Summary" link having accepted the present general conditions of sale. Prior to this validation, it is automatically recommended that the Customer check each element of the order; to correct any errors.

    The Company confirms the order by email; this information includes all the elements of the order and the cancellation right of the customer.

    The Company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order or which would present any form of risk.

    The data recorded by the Company constitutes proof of the nature, content and date of the order. These are archived by the Company under legal conditions and deadlines; the Customer can access this archiving by contacting the Customer Relations department.
     

  6. Means of payment

    Payment orders are to be made exclusively online by credit card, the order for the full amount of the order.

    The order is only taken into effect after entering the credit card number, expiry date and cryptogram number. This payment must be validated by the GIE credit card before confirming the order.

    The products remain the property of the Company until full receipt of the price by the Company.
     

  7. Cancellation period

    The Customer has a period of fourteen clear days, from the receipt of the products, to exercise their cancellation right without having to make justifications or to pay penalties, with the exception, if necessary of return costs. If the fourteen day period expires on a Saturday, Sunday or public holiday, this is extended until the next business day.

    To exercise the cancellation right, the Customer must notify the Company in writing of his or her decision to withdraw by means of an unambiguous declaration.

    In case of exercise of the cancellation right, the Company shall reimburse the Customer for all amounts paid, as soon as possible and after verification of returned products and at the latest within fourteen days of the date on which this right has been exercised. The Company may defer reimbursement until receipt of the products by the Company. The Company will reimburse the Client using the same means of reimbursement as used for the initial transaction.

    The Customer will return the products ordered within thirty days following the communication of his decision to cancel.
    Items returned incomplete, used, damaged, damaged or soiled by the Customer will not be accepted or reimbursed by the Company.
     

  8. Delivery

    The delivery time varies according to the address. This is fixed for an address in mainland France, the day of payment plus eight days and for other destinations, the day of payment plus one month.

    The packages will be delivered according to the indications under the heading "shipping".

    The Customer must check the condition of the delivered Products. Any anomaly (defective product, missing product compared to the order form, damaged or open package, broken product...) must be notified to the Customer Service of the Company by email within 3 days of delivery.
     

  9. Warranty

    The products offered by the seller are in conformity with current French legislation. All products benefit from the legal regime of the guarantee of conformity provided for in articles L211-4 and following of the Consumer Code as well as the guarantee of latent defects of articles 1641 and following of the Civil Code.

    Under these guarantees, the Company undertakes at the Customer's option to reimburse or exchange defective products or products that do not correspond to the Customer's order, subject to availability.

    Products covered by warranties must be returned new, unused, complete and in their original condition and packaging.
     

  10. Customer relations

    For any information, question, complaint or dispute, the Customer may contact the Customer Service of the Company. Customer Service can be reached:

    By ail:
    San Blas Lingerie Sas
    115, rue Saint Dominique
    75007-Paris

    By Email: 
    service-client@rubannoir.paris
     

  11. Mediation

    In accordance with the provisions of the Consumer Code concerning "the process of mediation of consumer disputes", the buyer has the right to make use of the consumer dispute mediation service offered by San Blas Lingerie Sas free of charge.

    The proposed mediator is [].

    This mediation service can be reached by:
    -     E-mail : []
    -     by mail : []

    In accordance with article L 152-2 of the Consumer Code, one of the prerequisites for the mediator to examine the dispute is the following: the consumer must justify having tried to resolve his dispute directly with the Customer Service of San Blas Lingerie Sas, by a complaint made by post or e-mail.
     

  12. Intellectual property

    The use of the Site is reserved for strictly personal use.

    In accordance with the laws governing intellectual property, this Site and all the elements that make it up, such as images, graphics, photographs, videos, writings, animations, program, graphic charts, database utilities, software and other technology, but also trademarks, designs, models, logos, etc. found in this Site and their compilation are the exclusive property of the Company or its suppliers or partners, who do not grant any license or any other rights.

    Any total or partial reproduction is strictly prohibited and liable to prosecution, including for counterfeiting.
     

  13. Responsibility

    The products offered by the seller are in conformity with current French legislation. The seller cannot be held liable for non-compliance with the legislation of the country where the product is delivered. The Customer must check with the local authorities to verify the import arrangements.

    The Customer is responsible for his computer equipment as well as his access to the internet.
     

  14. Background information

    By placing an order, the Customer provides personal data that are registered by the Company. This will be used:
    - To process the order
    - To give information on Company news and the possible sending of the Newsletter,
    - To make commercial offers.

    The Customer may request access to his personal data, request changes or deletion.
     

  15. Force majeure

    The Company's liability may not be enforced if the non-performance or delay in the performance of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure refers to any external, unforeseeable or unstoppable event in the sense of article 1148 of the French Civil Code.
     

  16. Court of competent jurisdiction

    Any dispute relating to the interpretation and enforcement of these terms and conditions is governed by French law.

    The Company will always endeavour to settle any disputes amicably with Customer Service.

    Failing amicable resolution, the dispute will be brought before the Commercial Court of Paris.
     

  17. Modification of the General Conditions of Sale
     

    The Company reserves the right to adapt or modify at any time, these terms and conditions of sale. The new general conditions of sale shall, where appropriate, be notified to the customer by online modification and shall only apply to sales made following the amendment.